Privacy Policy

Effective Date: 15 November 2024

Yorkshire Roofing (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with us, in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

1. Information We Collect

We may collect and process the following personal data:

1.1 Information You Provide Directly

Contact Details: Name, address, phone number, and email address provided during enquiries, bookings, or payments.
Payment Information: Credit or debit card details for processing transactions.
Other Details: Any additional information you provide during correspondence or through forms on our website.

1.2 Information Collected Automatically

Website Usage Data: IP addresses, browser type, pages visited, and time spent on our website.
Cookies: Small files stored on your device to improve website functionality and user experience. (See our Cookie Policy for details.)

2. How We Use Your Information

We process your personal data for the following purposes:

Providing Services: To respond to enquiries, provide quotes, and carry out roofing services.
Payment Processing: To securely process payments for services rendered.
Communication: To send updates about your project, appointment confirmations, or responses to queries.
Marketing: With your consent, to send newsletters, offers, or service updates.
Legal Compliance: To fulfill legal and regulatory obligations.

3. Legal Basis for Processing

We process your data based on:

Contractual Necessity: To provide the services you have requested.
Legitimate Interests: For business operations, such as improving services or responding to enquiries.
Consent: For marketing communications, where explicitly agreed.
Legal Obligation: To comply with applicable laws or respond to lawful requests.

4. Sharing Your Information

Yorkshire Roofing does not sell or rent your personal data. We may share your information in the following cases:

Third-Party Service Providers: For payment processing, scaffolding hire, or other subcontracted services.
Legal Requirements: To comply with legal obligations or protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For example:

Customer and financial records: Retained for up to 6 years to comply with tax regulations.
Marketing data: Retained until you opt out.

6. Your Rights

Under UK data protection law, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete data.
Erasure: Request deletion of your data, where applicable.
Restriction: Limit how we process your data.
Portability: Request your data in a transferable format.
Objection: Opt out of processing, such as direct marketing.

To exercise your rights, contact us at tracey@yorkshireroofing.co.uk.

7. Data Security

We implement robust measures to protect your personal data, including:

Secure servers and encryption for payment data.
Restricted access to sensitive information.
Regular monitoring and updates to our data protection practices.

8. Cookies

Our website uses cookies to improve functionality and analyse usage. For more details, refer to our Cookie Policy.

9. Marketing Preferences

You will only receive marketing communications if you have opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Third-Party Links

Our website may include links to third-party sites. Yorkshire Roofing is not responsible for the privacy practices of these external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

12. Contact Us

For questions, concerns, or to exercise your data rights, contact us:

Yorkshire Roofing

Tel: 0113 805 5834
Email: tracey@yorkshireroofing.co.uk